Beyond the Chatbot: Are AI Digital Humans Becoming a New Enterprise Interface?
Could AI Digital Humans Become the Enterprise Interface? For decades, people have had to learn how technology expects them to communicate. We have learnt menus, commands, search terms, software workflows and increasingly complex digital interfaces. Conversational AI begins to reverse that relationship. Instead of locating the right application or knowing how an organisation stores its information, users can increasingly explain what they need in natural language. But conversation may only…
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